Join us at RhythmScience!

About Us

RhythmScience is building human centric healthcare technology. We care about helping clinicians do their best work. We build tools to help reduce the burden of administrative tasks by making clinics more productive so they can improve patient care. We believe that in empowering clinicians with tools, then we help healthcare providers make a difference in patients' lives.

The Role & Responsibilities

RhythmScience is looking for a highly motivated and professional Customer Success Manager to manage multiple clinic and hospital client accounts and a team of patient educators and coaches. As the first Customer Success hire, you are responsible for the successful implementation and ongoing programming within hospitals for their patients. You will play a critical role in the success of RhythmScience's relationships with the hospitals and ensure our clients and their patients are delighted to work with us.

• Oversee the entire client experience for clinics and hospitals throughout the full lifecycle (implementation, onboarding, training, and ongoing account management)
• Lead, build, and manage a team of “patient coaches” who are the direct liaisons with the patients of each hospital
• Maintain a high level of client engagement, satisfaction and loyalty, as measured by high patient satisfaction scores
• Optimize client and patient program performance metrics on an ongoing basis to expand and improve programs and increase patient enrollment
• Create client and patient coaching related communications, including but not limited to: training materials, marketing materials (e.g. patient brochures), and client meetings; be prompt, responsive, and professional in all client-facing communications and interactions
• Help us grow and train the Customer Success team as we scale

Requirements

• 3 - 8 years experience in customer success or client management roles
• Excellent project management skills; organized and detail-oriented with an ability to manage multiple client accounts and prioritize across projects
• Strong verbal, written, and presentation skills; ability to communicate, coordinate, and collaborate with internal and external stakeholders
• Strong interpersonal skills; must be able to develop and foster positive and collaborative relationships with clients and team members
• Track record of high client satisfaction ratings and proven renewal success
• Experience working with the full lifecycle of customer success post sales (implementation, adoption, product training, and account management)
• Experience working in a remote team
• Nice to have: experience in digital health, healthcare, healthtech, or SaaS companies
• Nice to have: experience creating marketing materials for patients

Job description

Position Overview:

As a Project Manager, you will be responsible for overseeing the planning, execution, and delivery of projects within our organization. You will work closely with cross-functional teams to ensure that projects are completed on time, within budget, and according to specifications. Your role will involve coordinating resources, managing stakeholders, and mitigating risks to ensure the successful completion of projects.

Key Responsibilities:

• Project Planning: Develop comprehensive project plans outlining project scope, objectives, deliverables, timelines, and resource requirements. Work with stakeholders to define project requirements and obtain buy-in on project plans.
• Resource Management: Allocate resources effectively to ensure that project tasks are completed on schedule. Coordinate with department heads to assign team members to project tasks based on skillset and availability.
• Stakeholder Communication: Serve as the primary point of contact for project stakeholders, providing regular updates on project progress, milestones, and risks. Facilitate communication between project teams, clients, vendors, and other stakeholders to ensure alignment and transparency.
• Risk Management: Identify potential risks and issues that may impact project delivery and develop mitigation strategies to address them. Proactively monitor project risks and implement contingency plans as needed to minimize disruptions.
• Budget Management: Monitor project budgets and expenditures to ensure that projects are delivered within allocated financial resources. Track project costs, identify variances, and implement corrective actions to maintain financial control.
• Quality Assurance: Ensure that project deliverables meet quality standards and adhere to project requirements. Conduct regular reviews and quality assurance checks to verify that project outputs meet stakeholder expectations.
• Change Management: Manage project scope changes and requests for additional project features or deliverables. Evaluate change requests, assess their impact on project scope, schedule, and budget, and communicate changes to relevant stakeholders.
• Documentation and Reporting: Maintain accurate project documentation, including project plans, status reports, meeting minutes, and other project-related artifacts. Generate regular progress reports and presentations for project sponsors and senior management.

Qualifications and Skills:

• Bachelor's degree in Project Management, Business Administration, Engineering, or related field (preferred).
• Project Management Professional (PMP) certification or equivalent project management certification.
• Proven experience as a Project Manager, managing complex projects from initiation to completion.
• Strong leadership, communication, and interpersonal skills.
• Excellent organizational and time management abilities, with the ability to prioritize tasks effectively.
• Proficiency in project management tools and software such as Microsoft Project, Asana, or similar applications.
• Knowledge of project management methodologies such as Agile, Waterfall, or Hybrid.
• Ability to adapt to changing priorities and work well under pressure in a dynamic environment.

Comp Band: 40-60k

Preferred Location: Europe

Must be a resident of Texas

About Us

RhythmScience is building human centric healthcare technology. We care about helping clinicians do their best work. We build tools to help reduce the burden of administrative tasks by making clinics more productive so they can improve patient care. We believe that in empowering clinicians with tools, then we help healthcare providers make a difference in patients' lives.

The Role & Responsibilities

The Patient Educators will help with patient compliance, education, and monitoring. 

• Mainly focused on hypertension, weight scales, and cardiology 
• Communicate with RhythmScience clinical team and providers regarding device monitoring, compliance and education
• Communicate with patients for compliance, monitoring, and education
• Maintain confidentiality of sensitive information and follow all Health Insurance Portability and Accountability Act (HIPAA) and Protected Health Information (PHI) standards/protocol
• Support and contribute to RhythmScience’s patient-centered care philosophy: Every teammate is a caregiver whose role is to meet the needs of the patient.

Requirements

• Experience in Cardiology is a plus 
• Must have licenses Certified Nursing Assistant (CNA), LVN or CMA 

As part of our commitment to maintaining a safe and secure workplace for all employees, we require that successful candidates undergo a criminal background check and reference check as part of our hiring process.

Full Time | Remote | Eastern Europe

About Us

RhythmScience is building human centric healthcare technology. We care about helping clinicians do their best work. We build tools to help reduce the burden of administrative tasks by making clinics more productive so they can improve patient care. We believe that in empowering clinicians with tools, then we help healthcare providers make a difference in patients' lives.

Learn more about us here: http://rhythm360.io‍

The Role & Responsibilities 

We are looking for an experienced software developer to join the team. On the day to day you will develop new features, build APIs, troubleshoot bugs, and contribute to the architecture of the project. You will also interface with the 'integrations team' which helps us get our data from our customers.

• Our stack is Django and Vue deployed on Docker, but open to hiring someone who is a quick learner even if they aren't experts in these frameworks.

Requirements

• 3-5 years of full stack development experience
• Great communication skills to work with developers around the world
• A passion for mission drive healthcare work that can transform the lives of patients

APPLY HERE: https://airtable.com/shrFfmxyWOd1ab6MU 

As part of our commitment to maintaining a safe and secure workplace for all employees, we require that successful candidates undergo a criminal background check and reference check as part of our hiring process.

The Role & Responsibilities

ARhythmScience Cardiac Device Specialist remotely monitors patients with cardiac implantable electronic devices (CIEDs)utilizing RhythmScience’s proprietary software. A Cardiac Device Specialist utilizes knowledge of cardiac electrophysiology and biomedical engineering concepts to assess thetechnical function of the patient’s CIED, analyze and interpret device and patient diagnostics, and perform accurateclinical documentation as determined by RhythmScience’s best practice standards.

• Integrate a knowledge base from physiology, pathophysiology, and cardiacdevice function to perform competent evaluations, diagnostic review,and overall analysisthrough remote monitoring
• Recognize abnormal functions of pacemakers, defibrillators, ILRs and CRT devices and recommend strategies to address and correct issues
• Communicate with RhythmScience clinical team and providers regarding CIED function anddiagnostic data through accurate, professional, and standardized documentation
• Communicate with patientsfor education of device functionand monitor
• Complete scheduling protocolsfor remote monitoring per best practiceand RhythmScience guidelines
• Maintain confidentiality of sensitiveinformation and follow all Health Insurance Portability and Accountability Act (HIPAA) and Protected Health Information (PHI) standards/protocol
• Support and contribute to RhythmScience’s patient-centered care philosophy: Everyteammate is a caregiver whoserole is to meet the needs of the patient.

Requirements

• Bachelor's or associate degree required
• Experience in relatedfield—nursing, medicine, electronics or engineering
• Successful completion of a cardiacdevice rhythm management course or equivalent experience
• Minimum two yearsof recent cardiacdevice management experience
• Experience with interrogating and interpreting devicediagnostics for all 4 majormanufacturers (Medtronic, Abbott/St. Jude, Boston Scientific, Biotronik)
• Cardiac rhythm management industry training and experience preferred
• Additional preferred certifications—CertifiedCardiographic Technician (CCT), Registered CardiacElectrophysiology Specialist (RCES),International Board of Heart RhythmExaminers (IBHRE) Certifications (CCDS, CEPS, CDRMS)
• Proficiency with collaboration applications and software(Microsoft Office Suite,Teams, Slack)

The Role & Responsibilities

RhythmScience is looking to expand our team of outside sales professionals with someone who is highly motivated by the pursuit of excellence. As an Account Executive, you are responsible for building relationships with providers (cardiologists and electrophysiologists), leveraging existing accounts, and prospecting to increase account revenue growth. You will play a critical role in the success of RhythmScience's relationships with future clients.

• Develop and implement sales strategies to achieve/exceed goals with quarterly and annual sales quotas
• Gain new leads and expand business opportunities through prospecting, including but not limited to: identify, establish, and maintain relationships with key decision-makers, providers, and their administrative staff; represent RhythmScience at industry conferences, gain sales leads, and pursue opportunities to promote product
• Plan and execute product demonstrations, sales presentations, and proposals with potential clients
• Close virtual and physical sales by understanding their needs, handling objections, and gaining commitment
• Deliver training sessions to educate and ensure the product is used properly by clients
• After detailed product and marketing training, maintain a high level of product and marketplace expertise
• Help provide insights with senior executives to perfect the long-term corporate strategy

Requirements

• 3+ years experience in enterprise healthcare-related sales (virtual and/or in-person) selling digital health or EHR products at enterprise scale
• High-level energy with insatiable drive, proactive initiative, and persevering commitment
• Excellent interpersonal, sales, and presentation skills and professionalism; especially to communicate and educate medical, administrative, and technical support personnel
• Strong Knowledge and Relationships in Cardiology
• Strong time management and prioritization abilities within sales planning, organization, and execution
• Track record of success in a previous role with a high level of sales performance in a highly technical and competitive environment
• Computer proficiency
• Bachelor’s degree or higher
• Must have the willingness to travel throughout the territory with occasional overnight stays depending on geography and business needs
• Must have a valid driver’s license and active vehicle insurance policy (your driving record will be reviewed and will be considered as part of your application)
• Nice to have: experience working with a startup company
• Nice to have: experience in virtual sales

Compensation + Benefits

Our compensation is competitive and our benefits include:

• Paid holidays
• Healthcare (health/ vision/ dental)
• 3 weeks PTO

The Role & Responsibilities

The Patient Support Call Center Agent will help with patient support, compliance, education, and monitoring. All patient support is done via our call center.

• Call patients for home monitoring support, disconnected monitors, and non-compliant patients.
• Handle calls for patients (troubleshooting matters, ordering monitors, patient education, among others)
• Communicate with patients for compliance, monitoring, and education
• Maintain confidentiality of sensitive information and follow all Health Insurance Portability and Accountability Act (HIPAA) and Protected Health Information (PHI) standards/protocol.
• Support and contribute to RhythmScience’s patient-centered care philosophy: Every teammate is a caregiver whose role is to meet the needs of the patient.
• Work on the admin tasks needed in R360 clinics. Work to include but not limited to: demographics entry, communicating reminders and following up with patients, editing and communicating information clearly and correctly within the R360 clinic portal.

Requirements

• Diligent, organized with excellent communication skills
• Must come into office Wednesday & Thursday 9:00 am - 1:00 pm
• Previous experience in with patient care, medical billing, and/or patient scheduling
• Must have reliable internet connection (will request screenshot of internet speed

Prefered Skills

• Call center experience
• Bilingual experience
• Cardiology experience